We are sure that you will not have problems, as we carry out a detailed quality control for each order.

However, if there is no satisfaction with a product (in stock), we will assist you with an easy and quick exchange or return.

GARMENTS ON REQUEST:

Garments made to order cannot be changed, since they are made exclusively for each client. If adjustments are needed, we will be willing to make them, reaching an additional agreement on the initial cost of the garment.

All garments are made using a standard measurement table, WE DO NOT CREATE GARMENTS ON MEASUREMENTS, so it is important that you review it before purchasing. The adjustments that you consider necessary are under your responsibility and will not be assumed by the Nahual brand.

Exchanges or returns of garments are only accepted:

With verifiable factory defects (fraying, unstitching, burst threads) it is worth clarifying that each garment has a rigorous quality control, we will know when there is purposeful damage at the hands of third parties.
When due to some error the product or size does not correspond to the one purchased.
Products you have purchased as an offer or discount cannot be exchanged.
If you want to make a change to your garment before making it, you can contact the WhatsApp line (+57 313 615 60 46) to coordinate the process.

(We recommend that you carefully review our measurement tables to avoid inconveniences with the size you choose)

Garment changes are only applied until 15 business days after receipt of the product, notifying the Nahual brand. After this time, no liability will be paid for the garment.
You must send the proof of purchase that we sent to your email and a photograph of the product for the analysis of the case to the email info@ nahualeco.com and to Whatsapp +57 3136156046; You must provide an email and cell phone number for the respective notifications.
You must then return the item to us by mailing it in a securely wrapped package to the address we provide.
Once the Nahual brand receives the product, the review process will begin and the viability of the change will be evaluated, which will be notified to the consumer and will not exceed 30 business days following receipt of the garment.
These items must be in perfect condition, complete, with labels and tags still on and in their original packaging, which is why we recommend not removing tags until you are satisfied with the garment. Stained, dirty or damaged second-hand clothing is not exchanged.
If the product does not meet the exchange conditions, we will inform you of the reason why we did not make the change and the product will be sent again to the initial delivery address with cash on delivery.
You must assume the costs of exchange or returns.
Once the change is approved, you can change the garment for another that you prefer. We only allow one exchange per garment and exchanges can only be made for products with equal or greater value than the one initially purchased. The change will be subject to inventory availability.